Privacy and Security Policies

This document was originally written in Brazilian Portuguese and is governed by the laws of Brazil, including the Brazilian General Data Protection Law (LGPD). This translation is provided for convenience only.

At MAPZER, we take the privacy and security of our customers' information very seriously. That is why we maintain a clear and transparent privacy policy that details how we collect, use, store, and protect our customers' personal information.

We collect only the information necessary to provide our services, such as contact details including name, phone number, and email. All information collected is stored on secure servers and protected by physical, technical, and administrative security measures.

In addition, we do not share our customers' personal information with third parties, except when necessary to provide our services, comply with legal requests, or protect our rights and property.

We also give our customers control over their personal information, allowing them to access, update, or delete their information at any time.

We are committed to safeguarding the privacy and security of our customers' information by following information security best practices and applicable legislation, such as the Brazilian General Data Protection Law (LGPD).

Data Collection and Storage

MAPZER, an information technology consulting company, is committed to the security and privacy of its customers' personal data. To that end, the collection and storage of such data are carried out ethically and transparently, in accordance with the Brazilian General Data Protection Law (LGPD).

By registering on the MAPZER website, the customer consents to the collection of the personal data necessary to provide the services offered. This data includes basic information such as personal name, the name of the institution they represent, CNPJ (company tax ID), contact phone number, email, and a message, which are used to deliver personalized service by our support team.

The data collected is stored in a secure environment, with access restricted to authorized employees only, ensuring protection against intrusions, loss, or leakage of information. In addition, MAPZER maintains privacy and information security policies that follow market best practices, ensuring the protection of customers' personal data.

It is important to emphasize that the data collected by MAPZER is used solely to provide the services offered and is protected against any misuse or commercialization. The company is committed to ensuring the privacy and security of its customers' personal data, in compliance with legislation and market best practices.

For questions or requests related to personal data, MAPZER provides a support channel at (41) 4003-7656 for clarifications and for exercising the rights guaranteed by the LGPD. The company values transparency and the trust of its customers, maintaining an ongoing commitment to protecting the personal data it collects and stores.

Information Security

MAPZER values the privacy and security of its customers' information and therefore works continuously to ensure the protection of the data stored on its platform. We use advanced security measures, such as data encryption and digital certificates, to protect our customers' information against unauthorized access. In addition, our team is trained to strictly follow information security policies and procedures, ensuring the confidentiality of the data stored on our platform. We strive to keep our systems and equipment up to date in order to prevent any type of vulnerability that could compromise the security of our customers' data. Our commitment is to provide the highest level of security at every stage of the use of our services, so that our customers can enjoy all the benefits offered by MAPZER with complete peace of mind and confidence.

Use of Information

The MAPZER Information Consulting Service is an important tool for users, providing quality data for more effective, cost-efficient, and proactive management. This information is used for various purposes, such as personalizing and improving the use of the services and content of the MAPZER website, analyzing and producing statistics on how users use the site, creating and developing new services, content, and advertising, as well as preventing losses and fraud.

In addition, MAPZER uses the information collected to communicate with users, such as sending important notices and changes to terms, conditions, and policies, among others. The company also uses the information for internal purposes, such as auditing, data analysis, and research to improve its services and content.

MAPZER uses the information collected to improve its commercial and promotional initiatives, analyzing the pages visited and searches performed by users to improve its content and product offering, and to personalize content, its presentation, and services. Additionally, the company may send users messages about new services, advertising, promotions and banners, news about MAPZER, as well as information expressly authorized in the preferences section.

It is important to emphasize that the financial data collected by MAPZER is used solely and exclusively to authorize the debit with the designated financial institution and will not be used for any other purposes.

MAPZER may also collect, use, transfer, and disclose non-personal information for any purpose, such as collecting and storing details about how users use its services, including searches. This information may be used to improve the relevance of the results offered by MAPZER's services.

Finally, it is important to emphasize that MAPZER is committed to protecting the privacy of its users and to complying with all legal obligations applicable to the collection, use, and storage of personal information. Users have the right to access, rectify, and delete their personal information at any time, as provided for in applicable legislation.

Cancellation and Data Privacy

At MAPZER, we believe in the importance of the privacy and security of our customers' personal data. That is why we ensure that our users can request the permanent deletion of their data or the cancellation of their account at any time, in accordance with applicable laws and regulations. In addition, we are committed to keeping our customers' personal data duly updated and accurate, preserving the truthfulness and authenticity of the information. In exceptional cases, we may retain our customers' personal data to resolve disputes or complaints, detect problems or incidents, and enforce our General Terms and Conditions of Use. We are dedicated to ensuring transparency and security in the management of personal data across all of our services.

Legal Requirements

At MAPZER, we are committed to complying with all laws and regulations applicable to our benefits card business. To ensure the security and integrity of our website and our users, we cooperate with the competent authorities and third parties to prevent illegal activities, including the protection of industrial and intellectual property rights and the prevention of fraud and other crimes. We may disclose data, personal information, and access records in accordance with Brazilian law. In addition, we reserve the right to share information about our users with other entities or third parties when there are sufficient grounds to believe that a user's activity may be illegal or harmful to others, always within the limits of the law. Our concern for the integrity and security of our users' data is one of our highest priorities, and we are committed to taking all necessary measures to ensure its protection.

Changes to the Privacy Policy

MAPZER cares about the privacy and security of its customers' personal data. Therefore, it is important to note that this Privacy Policy may be reviewed and updated periodically, always with a view to improvement and alignment with current rules and laws. It is essential that our customers read and understand any changes that may be made, thereby ensuring transparency and trust in the use of their data. We emphasize that any change to the Privacy Policy will be published on our website and other communication channels, so that customers are always informed and confident about how their personal information is handled. We are always available to answer questions and provide information about our Privacy Policy.

MAPZER Cookie Policy

What are cookies?

As is common practice on almost all professional websites, this site uses cookies, which are small files downloaded to your computer, to improve your experience. This page describes what information they collect, how we use it, and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored; however, this may downgrade or 'break' certain elements of the site's functionality.

How do we use cookies?

We use cookies for a variety of reasons, detailed below. Unfortunately, in most cases, there are no industry-standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave all cookies enabled if you are not sure whether or not you need them, in case they are used to provide a service that you use.

Disabling cookies

You can prevent cookies from being set by adjusting your browser settings (see your browser's Help section for how to do this). Please be aware that disabling cookies will affect the functionality of this and many other websites you visit. Disabling cookies will usually result in the deactivation of certain features and functionality of this site. Therefore, it is recommended that you do not disable cookies.

Cookies we set

  • Account-related cookies: If you create an account with us, we will use cookies to manage the sign-up process and general administration. These cookies will usually be deleted when you log out; however, in some cases they may remain afterwards to remember your site preferences when logged out.
  • Login-related cookies: We use cookies when you are logged in so that we can remember this action. This prevents you from having to log in every time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
  • Email newsletter-related cookies: This site offers newsletter or email subscription services, and cookies may be used to remember whether you are already registered and whether to show certain notifications that are only valid for subscribed / unsubscribed users.
  • Order-processing-related cookies: This site offers e-commerce or payment facilities, and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
  • Survey-related cookies: From time to time, we offer surveys and questionnaires to provide interesting insights, useful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide accurate results after you change pages.
  • Form-related cookies: When you submit data through a form, such as those found on contact pages or comment forms, cookies may be set to remember your user details for future correspondence.
  • Language cookie (lang): stores the language you choose in the site's language selector, for up to 12 months, so that your preference is remembered on future visits. It is set only when you select a language and is required for the multilingual site to work.
  • Site preference cookies: To provide you with a great experience on this site, we offer functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be recalled whenever you interact with a page that is affected by your preferences.

Third-Party Cookies

In some special cases, we also use cookies provided by trusted third parties. The following section details which third-party cookies you may encounter through this site.

  • This site uses Google Analytics, which is one of the most widespread and trusted analytics solutions on the web, to help us understand how you use the site and how we can improve your experience. These cookies may track items such as how much time you spend on the site and the pages you visit, so that we can continue to produce engaging content.

For more information about Google Analytics cookies, please see the official Google Analytics page.

  • Third-party analytics are used to track and measure the use of this site so that we can continue to produce engaging content. These cookies may track items such as how much time you spend on the site or the pages you visit, which helps us understand how we can improve the site for you.
  • From time to time, we test new features and make subtle changes to the way the site is presented. While we are still testing new features, these cookies may be used to ensure that you receive a consistent experience while on the site, while we determine which optimizations our users appreciate most.
  • As we sell products, it is important for us to understand statistics on how many visitors to our site actually make a purchase, and this is the kind of data these cookies will track. This matters to you because it means we can make accurate business forecasts that allow us to analyze our advertising and product costs to ensure the best possible price.

User Commitment

The user agrees to make appropriate use of the content and information that MAPZER offers on the site, including, but not limited to:

  • Not engaging in activities that are illegal or contrary to good faith and public order;
  • Not spreading propaganda or content of a racist or xenophobic nature, gambling, any type of illegal pornography, or content in support of terrorism or against human rights;
  • Not causing damage to the physical systems (hardware) and logical systems (software) of MAPZER, its suppliers, or third parties, or introducing or spreading computer viruses or any other hardware or software systems capable of causing the aforementioned damage.

More Information

We hope this has clarified things for you and, as previously mentioned, if there is something you are not sure whether you need or not, it is usually safer to leave cookies enabled in case they interact with one of the features you use on our site.

This policy is effective as of March 2024.